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Desription
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We helped create a new service called PAIK, that is providing social and healthcare services in an integrated and seamless manner.
Social and Health services are not integrated in todays Estonia. That leads to two inefficient systems bouncing people between themselves. The client does not know what services they need, who provides them, who pays for them and how…and do they really need to?
To insure a good result the client must have personal relationships or the service provider must go outside of normal operation. If a person does not have the necessary connections, it is very likely that the experience in bad at best and detrimental to ones long term health. That reduces the years spent healthy and happy and has an adverse effect on service providers budgets.
To ensure the success of the pilot, we undertook a service design process to design tools for complex cooperations. We also designed funding, management and cooperation models with visual identity and promotional materials.
PAIK would be nothing without a community that is ready to take an extra step to help their people in need. It connects the community around you without demanding a close relation between those who are connected. It helps us help our own people and reduces the costs for local healthcare.
The models created help very different service providers understand and describes client needs in a shared language as well as providing a platform for cooperation between different state and local service providers and private sector actors - a common understanding of users needs and a way to answer those needs.
At the same time the organisational, financial and managerial systems support that platform. The client gets what she needs without unnecessary hassle. The state gets to provide right services to right people in the right way.
Today, the result of this process is already being piloted in real life and have preliminary funding agreement with Haigekassa (National Health Insurance).
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